IK Multimedia US LLC Privacy Policy

IK Multimedia US LLC, 590 Sawgrass Corporate Pkwy. - Sunrise, FL 33325 - Phone: (954) 846-9101 - Fax: (954) 846-9077 is Data Controller for its employee Data.

IK Multimedia US LLC is Data Processor for the Data of the users of IK Multimedia Production srl (Via dell’industria, 46 - 41122 Modena, Italy - Phone: +39 059 285496 - Fax: +39 059 2861671) too.

Collecting Data

This page explains how we collect, use, and protect the personal Data You provide to IK Multimedia US LLC every time you visit our webpages, including the use of IK Multimedia online shop and services, as well as applications, and social media sites (TONENET) (collectively, the “Sites”).

By ordering Products, activating software products, calling, or emailing customer support, You declare Yourself in agreement with this Privacy Policy conditions.

We may change this Privacy Policy at any time, and we will post the current version on this site.

What Data do we collect?

Personal Data has defined as any information related to an identified or identifiable natural person. Such Data may be any information provided, such as name, address, email address, phone number including payment information or online identifiers, as well as browsing behavior. We collect any information You provide us.

Web site usage data

We analyze technical information including, but not limited to, IP address; operating system;

Browser; software version; date and times of visits or requests; content of the request; country from which the websites have accessed.

Google Analytics:

IK Multimedia US LLC may use Google Analytics to monitor and analyze the use of our Service. To learn how Google Analytics collects and processes data, visit: "How Google uses Data when You use our partners' sites or applications" at https://www.google.com/policies/privacy/partners.


We use a standard technology called "cookies" to recognize Your browser and offer various personalized services. A cookie is a small text file placed on Your computer when You access the Sites and allows us to recognize You each time You visit. We may use cookies to improve or personalize Your use of the Service and shopping experience, or to remember your login details.

You may change or revoke Your consent in the cookie settings at any time with future effect.

You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use any parts of our Service. Unless you have adjusted Your browser setting to refuse Cookies, our Service may use Cookies.

Email information and contact form.

If you contact IK Multimedia US LLC by email, or website forms, we will use your email address and your name so we may attend to /respond to your request.

Use of Personal Data

We use Personal Data for the following purposes:

  • Managing Your account: if You are a registered user, we can use Your Data for payment, completing orders, and tracking orders.

  • Contacting You: contact us by email, we will use Your email address and Your name to respond to Your request.

  • Managing Your request: if You contact our help center, we may use Your Data in processing the customer service request.

  • Providing You with newsletters, exclusive offers, and general information about other services or events which we offer. You always can opt out of receiving such communications.

  • For other purpose: sometimes we may use information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our products, services, marketing, and your experience.

We may share your Personal Data with information stored by tracking technologies such as cookies or web beacons (also referred to as clear gift, pixel tags).

We do not share Your information with third parties, except for legal requirement or for payment processing.

We only set such third-party tracking cookies, provided You have given us Your consent via our cookie settings. You may change or revoke Your consent in the cookie settings in the footer of each webpage under “Manage cookies” at any time with future effect. Further details below.



Residents of the European Union

You have the right of accessing Data.

The Data we keep about You is available online by logging into Your web account.

You have the right to review Your Data

Your Personal Data is available in Your account, and You have the right to correct, add, change, or update Personal Data.

You have the right to be forgotten.

You can choose to remove Your data, except for information we are required to keep by law.

You have the right to restriction processing.

You may, at any time, change Your preferences regarding the content, type, and frequency of communications.

You have the right to Data portability. You have the right to receive the personal Data You have provided in a structured, commonly used, and machine-readable format, and You have the right to transmit such Data to another responsible party without hindrance from us.

You have the right to object.

if You choose not to explicitly activate any marketing preference choices, we will not use Your personal Data to provide You with a personalized web experience. We will only process Your personal Data to the extent necessary for any sales transactions.

How we protect Your data

To protect Your Data, we take reasonable and appropriate measures to keep Data safe. However, even when all precautions are adopted, we cannot guarantee complete security in all events. If You suspect a Data breach, please contact our Data Protection Officer at dpo@IKMultimedia.com.

How You can review or rectified Your Data

We respect Your right to rectify Your Personal Data. You can always edit and update Your Personal Data by logging into Your account. You may opt out of receiving promotional communications and You may unsubscribe receiving newsletters at any time.


We do not intentionally collect any Personal Data about minors under the age of eighteen (18) without permission from a parent or legal guardian. If You believe that a child has provided Personal Data, please contact us and we will investigate and delete such information from our systems.

Third-Party Websites

IK Multimedia US LLC is not responsible for the content or practices employed by Third-party websites, such as PayPal (for payment processing) or social media such as Facebook, YouTube, Twitter, and TikTok. When You use third-party websites, our Privacy Policy is no longer in effect. We are not responsible for the activities and practices that occur on these websites.

If You have any questions about their privacy policies, please contact them directly.

Do Not Track (DNT)

This is a privacy preference that users can set in some web browsers, allowing them to opt out of being tracked by websites and online services.

Since the World Wide Web Consortium, or W3C, has not yet established universal standards for DNT signals, IK Multimedia US LLC do not recognize DNT.


If You are a user with disabilities, You may contact us by phone or visit https://www.IK Multimedia Us LLC.com/about/accessibility.php for information on how to access Privacy Policies in an alternative format.


Cross-Border Data transfer

IK Multimedia US LLC servers are hosted in the United States and the European Union.

If You visit the IK Multimedia Sites from outside the United States, Your Data may be transferred, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The Data protection and other applicable laws of the United States may be different from the Data protection or consumer laws of Your country.

Local laws, according to Data Privacy Framework, may require that Personal Data collected during this process be shared with government authorities.

Providing us personal data, You are aware, and You consent to the transfer of Your Personal Data as described in this Privacy Policy.

Right to lodge a complaint

If You have any concerns or complaints about the way we manage Your personal data, or If You have any questions about this Privacy Policy, please contact Us:

Email: dpo@IKmultimedia.com

IK Multimedia Us LLC privacy referent email: ( ptoriello@ikmultimedia.com)

If you are not satisfied with our responses, You have the right to lodge a complaint with a supervisory authority in the country where You reside and/or in the United States (Federal Trade Commission, visit: https://reportfraud.ftc.gov).

For European citizens, You may lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it)

California Consumer Privacy Act

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California. Under CCPA, personal information does not include publicly available information from government records or deidentified or aggregated consumer information.

California law allows California customers to request certain information about our disclosure of Personal Data to third parties for their direct marketing purposes during the previous calendar year. The request is free of charge and may be made once a year.

For more info, please contact Us.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have collected from California residents within the last twelve (12) months.


Ex: real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.

Personal Data

Ex: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information.

Commercial information

Ex: Records and history of products or services purchased or considered.

Internet and network activity

Browsing history, search history, interaction with our Service or advertisement.

We obtain the categories of personal information listed above from the forms You complete and preferences You express or provide through our Service, or from Your purchases and activity on our Service.

Use of Personal Information

We may use or disclose personal information we collect for one or more of the following purposes:

  • to fulfill or meet the reason You provided the information. For example, if You share Your name and contact information to request a quote or ask a question about our service, we will use that personal information to respond to Your request. If You provide Your personal information to purchase a product, we will use it to process payment and facilitate delivery. We may also save Your data to facilitate new product orders or returns processing.

  • To provide, support, customize and develop our services.

  • For internal administrative and auditing purposes.

  • To process Your requests, purchases, transactions, and payments and to prevent fraud in transactions;

  • To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, to prosecute those responsible for such activities;

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

The right to notice

You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

The right to request

You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information in the last twelve (12) months. Once We receive and confirm Your request, We will disclose to You:

  • The categories of personal information We collected about You.

  • The categories of sources for the personal information We collected about You.

  • Our business or commercial purpose for collecting or selling that Personal Information.

  • The categories of third parties with whom We share that Personal Data.

  • The specific pieces of personal information We collected about You.

  • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:

  • The categories of personal information categories sold.

  • The categories of personal information categories disclosed.

To exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

  • By sending us an email to privacy@ikmultmedia.com

The right to delete Personal Data 

You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers. Please contact us for more information.

Only You, or a person legally authorized to act on Your behalf, can make a verifiable request regarding Your personal information. A verifiable request may also be subscribed by You on behalf of a minor child.

Your request must:

- Provide sufficient information that allows Us to verify that You are the person about whom We collected personal information or an authorized representative.

- Describe the request with sufficient detail to enable Us to understand, evaluate, and respond appropriately to You.

We cannot respond to Your request or provide You with personal information unless we can verify Your identity or authority to make the request and confirm that the personal information relates to You.

Submitting a verifiable request from You does not require You to create an account with us.

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The period to provide the required information may be extended once by an additional 45 days when necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.

For Data portability requests, We will select a format (JavaScript Object Notation - JSON) for providing personal information that is easily usable and should allow You to transmit the information from one entity to another without hindrance.

We will not charge any fees to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. Otherwise, We will notify You the estimate coast before completing Your request.

The right to Opt-Out - Do Not Sell or Share My Information

If You are sixteen (16) or older, You have the right to ask us not to sell Your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we know are younger than sixteen unless we receive affirmative permission (the "right to opt-in"). If we became aware that We have collected Personal Data from anyone under the age of thirteen without verification of parental consent, We take steps to remove that information from Our servers.

To exercise Your right to opt-out, You (or Your authorized representative) please complete the privacy request form or contact Us.

The right not to be discriminated

We will not discriminate against You in the exercise of Your CCPA rights. Unless permitted by the CCPA, we will not:

- Deny You goods or services.

- Charge You different prices or rates for goods or services, including the use of discounts or other benefits, or imposing penalties.

- Provide You a different level or quality of goods or services.

- Suggest that You receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer You certain financial incentives permitted by the CCPA that may involve different prices, rates, or levels of quality. Any CCPA-permitted financial incentives we offer will be related to the value of Your personal information and it will require Your prior consent, which may be revoked at any time.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy at our discretion and at any time.

We will post the updated notice on Our Service, prior to the change becoming effective and update the “last updated” date on the privacy policy.

Contact Information

If You have any questions about this privacy policy, or how IK Multimedia Us LLC collects and uses Your Personal Data please contact us by sending us an email to dpo@ikmultimedia.com.


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